Frequently Asked Questions

Everything you need to know about shopping at the vivo Official Store.

Are the products sold here genuine?

Yes, this is the vivo Official Store. All smartphones and accessories are 100% authentic, brand new, and come with a standard manufacturer warranty.

What are the available payment methods?

We accept a wide range of payment options including major credit cards (Visa, Mastercard, American Express), PayPal, and localized digital wallets to ensure a secure checkout process.

How long does shipping take?

Orders are typically processed within 24 hours. Standard shipping usually takes 3-5 business days, while express shipping options are available for faster delivery depending on your location.

What is your return policy?

We offer a 15-day return policy for items in their original packaging and condition. If your device is defective or damaged upon arrival, please contact our support team immediately for a replacement or refund.

How can I track my order?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your shipment's progress.

Do you provide technical support after purchase?

Absolutely. All vivo customers have access to our professional technical support team and can visit any authorized service center for hardware repairs or software assistance.